The IT / ITeS industry in India has been trying to move up the value chain and get into business transformation engagements
and non – linear revenue models.
As offshoring becomes mainstay, customers have become more demanding and there is an increasing pressure on revising price
points downwards, while enhancing the service outcomes. Corporates are getting increasingly challenged as the quality of
supply is showing a southward trend, resulting in an ever-widening gap between customer demands and their ability to fulfill
The entry / junior level workforces need to be armed with the right set of skills to achieve the goals set by the leadership.
Today’s approach to skill development is suboptimal as not much is done to enhance the consultative skills of this ‘young adult”
segment as most of the focus is on the content skills (technology, process and maybe, domain) and minimal on core skills like
tolerance for ambiguity, change management, flexibility, pro-activeness, coping ability, relationship building (which is not relevant
only for sales folks but also for people in delivery especially as we work in virtual models) which are essential for a professional
to optimally conceptualize and successfully execute in high end engagements. The entry / junior level workforces need not be experts in
the core skills but should at least be aware of the same so that they can appreciate them and bring them into practice / application while
leveraging the content skills i.e. in an integrated manner.